Refund policy

Return Window

We offer a 3-day return policy, which means you have 3 day after receiving your item to request a return.

Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition that you received it: unworn or unused, with tags attached.
  • It must be in its original packaging.
  • You must provide the receipt or proof of purchase.

How to Start a Return

1. To start a return, please contact us at gracypod@gmail.com.

2. Shipping back to our warehouse is at the customers own cost.

3. Items sent back to us without first requesting a return will not be accepted.

Note: Returns must be sent to the following address: 3115 S Broadway, LA, CA, 90007

For any return questions, you can always contact us at gracypod@gmail.com.

🚫 Exceptions / Non-Returnable Items

Certain types of items cannot be returned. Please review this list carefully before requesting a return:

  • Custom and Personalized Items: Due to their unique nature, all custom items are final sale and cannot be returned or refunded (e.g., DTF Gangsheets, DTF Products, DTG Products).
  • Sale Items: Items purchased on sale or clearance.

Please get in touch with us at gracypod@gmail.com if you have questions or concerns about your specific item's eligibility.

Damages and Issues

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at gracypod@gmail.com so that we can evaluate the issue and make it right.

Exchanges

The most efficient way to ensure you get the item you want is to return the item you have. Once your return is accepted, you can then make a separate purchase for the new item.

Refunds

1. We will notify you by email once we’ve received and inspected your return, letting you know if the refund was approved or not.

2. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

3. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at gracypod@gmail.com so we can look into it.